All season tickets, however, will remain on you phone.
NB! When you log out of the HSL app, all valid single and day tickets will disappear from your phone.In order to log out, select More and then Settings. If this does not work, log out of the HSL app and then log in again using your HSL account.If the ticket you have purchased is not displayed in the view Your tickets, try closing and then opening the app.We recommend that you use the HSL app with a smartphone with Android 8.0 or iOS 15.0 (or newer).Check your app store for the latest version of the HSL app and if need be, update your app.Go to Add > Settings > My information and select Re-authenticate. You can re-authenticate using your online banking credentials or a mobile certificate. If your address or student status changes, you must re-authenticate. Authentication allows us to verify your home municipality from the suomi.fi system so that you get a correctly priced ticket. When buying a season ticket on the app for the first time, you must strongly authenticate using your online banking credentials or a mobile certificate. Alternatively, you can buy a season ticket in advance and set the validity to start within up to 60 days. The discount is 40 per cent on adult rates. Read more about auto-renewing subscriptions
Auto-renewing saver subscriptions for adults.Children must have their own banking credentials for strong authentication. Auto-renewing season tickets for adults and children aged 7 to 17.On commuter trains, the metro, trams and on the orange trunk route buses you only need to show your ticket if a ticket inspector or conductor asks you to do so. When boarding a bus, show the HSL app ticket display to the driver.
If you order your ticket when already onboard a vehicle, on an escalator to the metro platform area, or on the platform area or the ferry pier, or if the the ticket inspector cannot check your ticket on the phone, you may be issued a penalty fare. Your phone must have enough battery power for the duration of the journey. The ticket must be on your phone before you board a bus, train or tram, or before you take an escalator down to the metro platform area or enter the Suomenlinna ferry pier. A payment method fee of 1.6 percent is added to these payments. Ticket purchases up to 50 euros can also be charged to your phone bill. In addition, you can pay with MobilePay, Edenred, Eazybreak, Epassi and Smartum. You can pay by VISA, VISA Electron, Mastercard and Amex. You can pay your tickets by a debit or credit card that you have linked to the app. Select the Tickets tab and follow the instructions. When you buy your ticket using the app, your phone is your ticket. You can buy season, single, day and zone extension tickets.
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